Refund policy
How to return an item, make a warranty claim or exchange
All returns, exchanges and warranty claims are made on our returns page:
Enter your order number and the email address you used to order, choose the item(s) and tell us what you need. For a warranty claim, add a clear description of the issue and photographs that show the problem. We'll email you a returns number once we've reviewed it. Please label your parcel clearly with that number. Please do not send anything back before you have it.
Returns and exchanges
We only accept returns that meet all of the following conditions:
- The request is made within 30 days of delivery
- The item has not been fitted or attempted to be fitted
- The item is in its original packaging
- All components are present and the item is in resaleable condition
All returns are subject to inspection on arrival. If an item does not meet these conditions, it will be sent back to you at your cost. Until your return is approved, the item remains your responsibility.
To exchange an item, choose "exchange" on the returns page. If you are unsure whether an item qualifies, email hello@sw-motech.co.uk before sending anything.
Warranty
All SW-Motech products have a 2 year warranty from the date of purchase. Start a claim on the returns page above. Our Customer Service Team will assess it and guide you through the next steps.
Return postage
You pay to send an item back, except where it is:
- Faulty
- Damaged on receipt
- Sent to you in error by us
- Covered by an approved warranty claim
In those cases we will reimburse your postage if you sent it Royal Mail 2nd Class Signed For and send us the postage receipt. We cannot reimburse postage if a warranty claim is declined.
Refunds
Refunds go to your original payment method within 5–10 working days of us processing them.
Cancelling an order
Tell us the same working day. Cancellation is not guaranteed once an order is being processed for despatch. Out-of-stock items can be cancelled any time before they are restocked and fulfilled. If your order has already been despatched, use the returns page. We do not cover return postage for cancelled orders.
Fitment & compatibility
If you are unsure whether a part fits your bike, contact us before ordering. When it arrives, we strongly recommend offering it up to the bike without installing it. If it does not fit, do not install it. Start a return straight away.
EU customers: 14 day cooling off period
If your order was shipped into the European Union, you can cancel or return it within 14 days, for any reason. The item must be in the same condition you received it, in its original packaging, with proof of purchase.
Questions and returns address
For any returns question, email hello@sw-motech.co.uk. Once you have your returns number, send your parcel to:
Motohaus Powersports Limited
Unit 1a Rose Estate
Osborn Way
Hook
RG27 9UT
United Kingdom